Frequently Asked Questions
Ordering & Customization
Can I customize my order?
Can I customize my order?
Yes! We offer name embroidery or initials on select products for ₹300 (prepaid only).
Customized items include:
✅ Muslin Blankets
✅ Rectangle Cushion (Train & Sicily)
✅ Stuffed Toys
✅ Bath Robes – Initials
✅ Butterfly Crib Set – Name on Comforter
✅ Butterfly Play Mat
✅ Butterfly Comforter
Customization must be paid in advance, and personalized products cannot be returned or exchanged.
How do I place an order?
How do I place an order?
Orders can be placed directly on our website. Simply:
1️⃣ Browse the collections and add products to your cart.
2️⃣ Proceed to checkout and enter your details.
3️⃣ Choose a payment method and confirm your order.
How do I know if my order is confirmed?
How do I know if my order is confirmed?
You’ll receive an order confirmation email once your payment is successfully processed. If you don’t receive one, check your spam folder or reach out to us.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
We process orders quickly, so cancellations or modifications are not guaranteed. Please contact us within 24 hours of ordering if changes are needed.
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Orders are processed within 1-2 business days and delivered in 7-10 days, depending on your location.
Do you offer express shipping?
Do you offer express shipping?
Currently, we do not offer express shipping, but we’re working on adding this option soon!
Do you ship internationally?
Do you ship internationally?
At this time, we only ship within India.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status.
Gifting & Packaging
Can I send products as a gift?
Can I send products as a gift?
Absolutely! Simply enter the recipient’s address at checkout, and we will send the package directly to them.
Can I add a gift message?
Can I add a gift message?
Yes! You can add a personalized note at checkout, and we’ll include it with your order.
Do you offer gift wrapping?
Do you offer gift wrapping?
We currently do not offer separate gift wrapping, but all products arrive in beautiful, premium packaging.
Product Care & Materials
What fabrics do you use in your products?
What fabrics do you use in your products?
Muslin Products – Breathable, soft, and perfect for newborns.
Cotton Satin Products – Luxurious, smooth, and baby-safe.
Why choose muslin for baby products?
Why choose muslin for baby products?
Muslin is ultra-soft, lightweight, and breathable, helping prevent overheating while keeping babies snug and comfortable.
How should I wash baby products?
How should I wash baby products?
- Muslin & Cotton Satin Products: Machine wash on a gentle cycle with mild detergent.
- Knitted Items: Hand wash or use a delicate cycle.
- Stuffed Toys: Spot clean or hand wash for best results.
Payments & Returns
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, UPI, and net banking. All payments are securely processed.
Can I return or exchange products?
Can I return or exchange products?
For hygiene reasons, we do not accept returns or exchanges on baby products.
Can I return customized products?
Can I return customized products?
No, customized items are non-refundable and non-exchangeable.
What if I receive a damaged or defective product?
What if I receive a damaged or defective product?
If you receive a damaged item, please email us within 24 hours with photos, and we’ll assist you.
Customer Support
How can I contact customer support?
How can I contact customer support?
You can reach us via:
📧 Email: sales@annasimona.com
📞 Phone: +91 86575 27175
📱 Instagram DM: @AnnasimonaKids
What are your support hours?
What are your support hours?
We’re available Monday-Saturday,
10 AM - 6 PM IST.