Name Customisation

Orders are typically processed and dispatched within 3-5 business days.
Once dispatched, delivery can take 2-5 business days, depending on your location.

In total, please allow up to 7-10 business days from the date of order for your package to reach you.

🚚 Some delays may occur due to courier-related issues, strikes, or weather conditions — but rest assured, we’ll always do our best to get your order to you as quickly as possible.

2. Express Shipping
Currently, we do not offer express delivery options. If you have an urgent order, please WhatsApp us before placing it, and we’ll try our best to help.

3. Dispatch Communication
You will receive a tracking link via email and/or WhatsApp once your order has been shipped.

4. Delivery Partners
We work with trusted shipping partners across India to ensure timely delivery. However, delays due to regional logistics disruptions are beyond our control.

WHAT QUALIFIES FOR A RETURN OR EXCHANGE:

1. You received the wrong item

• For example: wrong product, colour, or size delivered.

2. The item is damaged or defective

• Includes stitching errors, tears, or stains on arrival.
• Must be reported within 48 hours of delivery with photos/video.

3. You received the correct item, but it doesn't fit

• Applies only to size-based items like nappies or sleeping bags.
• Return must be requested within 3 days and item must be unused and unwashed.
• Customer pays return shipping.
• 💡 We do not offer returns for "change of mind", subjective preferences like “didn’t like the colour” or “feels smaller than expected.” Every product has detailed sizing and descriptions to help you shop confidently.

RETURNS WILL NOT BE ACCEPTED IF:

• The product has been used, washed, or damaged after delivery
• The item is part of our non-returnable categories:
• Customised/personalised products (e.g. embroidered pillows or blankets)
• Items bought on Final Sale or during promotional clearance
• The request is raised after the return window (48 hours for defects, 3 days for fit issues)
• The return reason is purely subjective:
  
  
  HOW TO REQUEST A RETURN:

Email us at sales@annasimona.com or WhatsApp us using the whatsapp widget on the webite:

• Your order number
• Clear photos or unboxing video of the issue
• The reason for return

We’ll respond within 2 working days and guide you through the process.